Legal & data
Account & Data Deletion
Last updated: October 1, 2025
How to delete your MemoTalk (ChatDo) account, what data is removed, and which records are kept for a limited time as required by law.
1. How to request deletion
Choose either of the following:
- In the app: open MemoTalk → Settings → Account → Delete account → confirm
- By email: send a deletion request to info@memotalk.kr from or quoting your registered email address
2. Processing time
In-app requests are processed immediately. Email requests are processed within 3 business days after identity verification, and we confirm the result by email.
3. Data that is deleted
- Account details (email address, password)
- All tasks and notes you created
- Uploaded images and OCR results
- Tags, folders and app settings
- Any remaining unused credit balance
4. Data retained for a period
The following are kept after deletion, as required by Korean law:
- Payment and transaction records: 5 years (Act on Consumer Protection in Electronic Commerce)
- Consumer complaint and dispute records: 3 years (same Act)
- Service access logs: 3 months (Protection of Communications Secrets Act)
5. Please note
- Deletion is irreversible; deleted notes and images cannot be restored.
- Export or back up anything you need before requesting deletion.
- If you hold unused credits, ask about a refund before deleting — refunds are not possible afterwards.
- You may sign up again with the same email address, but previous data will not be restored.
6. Contact
For questions about account deletion, write to info@memotalk.kr.
This document mirrors the official version published with the MemoTalk app. The Korean version prevails in case of any discrepancy.